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Privacy Policy

This Privacy Policy outlines how MYLUXE ("myluxe.ae," "we," "our," or "us") collects, uses, shares, and protects your personal data. By using our services through our website, mobile application, or other platforms (collectively, the "Platform"), you agree to the terms outlined in this Privacy Policy.

 

1. Company Information


MYLUXE Used Cloth & Personal Items Trading L.L.C
Trade Licence: 1198703

As a business registered in the United Arab Emirates since 2023, MYLUXE processes personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE Data Protection Law"). For data subjects located in the European Economic Area (EEA), we also adhere to the General Data Protection Regulation ("GDPR").

 


2. Information We Collect


We may collect and process the following types of information:

A. Identification Information:

  • Name

  • Address

  • Email address

  • Phone number


B. Account Information:

  • Login credentials

  • Profile information


C. Transaction Data:

  • Purchase and sale history

  • Payment details


D. Usage Data:

  • Website and app usage statistics

  • IP address

  • Device information


E. Communication Data:

  • Customer service interactions

  • Feedback or reviews


F. Location Data:

  • City and location details to enable services like shipping estimates and currency preferences (if you allow location permissions).


G. Visual Data:

  • Images you upload for product listings or profile photos via the camera or gallery.


H. Cookies and Tracking Technologies:

  • Cookies and third-party tracking tools (e.g., Google Analytics) to monitor Platform performance and enhance your experience.

 


3. How We Use Your Information

 

Your personal data is used for the following purposes:

  • Providing and improving MYLUXE services.

  • Processing transactions, including purchases and sales.

  • Offering personalized content, recommendations, and promotions.

  • Facilitating communication between buyers and sellers.

  • Providing customer support and resolving disputes.

  • Complying with legal obligations and ensuring security.

 


4. Sharing Your Information

 

We do not sell your personal data. However, we may share your information with third parties under the following circumstances:

  • Service Providers: To facilitate payments, shipping, and other operational needs.

  • Legal Obligations: To comply with applicable laws, regulations, or court orders.

  • With Your Consent: When you explicitly agree to share information with third parties.

 


5. Your Rights Under UAE Data Protection Law and GDPR

 

As a data subject, you have the following rights:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your data, subject to legal or operational retention requirements.

  • Right to Restrict Processing: Limit the use of your personal data.

  • Right to Data Portability (GDPR): Receive your data in a machine-readable format.

  • Right to Object: Oppose the processing of your data for specific purposes.

  • Right to Withdraw Consent: Withdraw previously given consent.

  • Right to Lodge a Complaint: File complaints with a local data protection authority.

 

To exercise your rights, contact us at:



6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations. User accounts and related data will be permanently deleted 90 days after a confirmed account deletion request.

 


7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or disclosure. Payment details are processed securely and are not stored by MYLUXE.

 


8. Cookies and Tracking

Our Platform uses cookies to enhance your experience. These cookies may include third-party tracking technologies to analyze Platform usage and improve functionality. You can manage cookie preferences through your browser settings.

 


9. Changes to This Privacy Policy

We may update this Policy periodically. Revisions will be posted on this page with the updated "Last Updated" date. Where significant changes occur, we may notify you through the Platform or via email.

 


10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

MYLUXE Used Cloth & Personal Items Trading L.L.C

Last Updated: January 28, 2025